Classify · Medium

Route a support ticket

Support messages must go to the right team: BILLING (money, invoices, refunds, payments), TECHNICAL (errors, bugs, crashes, not loading), or ACCOUNT (login, password, email change, delete account).

Task

Write a prompt that returns the team for a message.

Output format

BILLING | TECHNICAL | ACCOUNT

• If a message mentions two things, choose the team for the main problem the customer wants fixed.

Your prompt must contain {input}: it is replaced by each test case, just like the hidden tests in a hiring test.

I was charged twice this month, please refund one.

BILLING

The app crashes every time I open the camera.

TECHNICAL

There are 5 test cases in all; the others are like hidden tests: work out what tricky inputs they might use!